Stay informed and stay connected to CATSA through the online channels that you use:
Social Media terms of use
The Canadian Air Transport Security Authority (CATSA) uses social media platforms, including X/Twitter, Facebook, LinkedIn, YouTube, Pinterest, and Flicker, as additional channels to share information and engage with the public.
CATSA’s presence on social media is intended to:
- Share helpful, timely information about air travel security screening;
- Encourage respectful interaction and dialogue with the public;
- Provide alternative access to content published on our website.
While we welcome comments and questions, CATSA does not verify or endorse user-generated content. Comments that violate our policies may be removed, and users may be blocked or reported to the platform provider.
Commenting guidelines
We encourage respectful, constructive dialogue. By participating, you agree to:
- Stay on topic and be courteous.
- Avoid offensive, discriminatory, or abusive language.
- Refrain from posting false, misleading, or defamatory content.
- Do not share personal information or copyrighted material without permission.
- Avoid spam, advertisements, or political/labour announcements.
- Post only in English or French.
- Use standard formatting (no ALL CAPS or repeated posts).
Comments may be removed if they:
- Contradict the Canadian charter of rights and freedoms;
- Include hate speech, threats, or harassment;
- Promote illegal activity;
- Are unintelligible, irrelevant, or disruptive;
- Are posted by bots or anonymous accounts.
CATSA monitors its social media channels during regular business hours. We may:
- Remove comments that violate these guidelines;
- Block users temporarily or permanently;
- Refer serious violations to appropriate authorities.
If you have questions about this policy or its application, please contact us via our website.
Content and links
CATSA may share links to external websites, including those not affiliated with the Government of Canada. These links are provided for convenience only. CATSA is not responsible for the accuracy, reliability, or accessibility of external content and does not endorse third-party sites.
Posting frequency and availability
- Posts are typically made during regular business hours (Monday to Friday, 8:00 a.m. to 4:00 p.m. EST/EDT).
- Availability of content may be affected by third-party platform outages or limitations beyond CATSA’s control.
Feedback received through comments, direct messages, or replies may be reviewed and forwarded to the appropriate CATSA team. While we may not respond to every message, we value your input and monitor emerging themes.
Additional notes
- While we strive to respond to questions and comments, we may not be able to reply to every post. We will engage in conversations when possible and when appropriate.
- Comments posted by users do not necessarily reflect the views or official position of CATSA.
- By participating, you accept personal responsibility for your username, comments, and any information you share. Please remember that all content posted is publicly visible.
- To protect your privacy and the privacy of others, do not include personal contact information such as phone numbers or email addresses in your comments.
- Members of the media are asked to direct inquiries to media@catsa.gc.ca.
- For more information on privacy, security, and legal disclaimers, please consult the important notices page.
- Users may share video responses, provided they respect, and comply with the commenting guidelines outlined in these Terms of Use.
Accessibility and official languages
CATSA is committed to providing content in both official languages, in accordance with the Official Languages Act. Posts and responses will be made in the language of origin. Posts and responses will be made in the language of origin to respect the linguistic preferences of our audience.
CATSA is also committed to ensuring that its social media posts meet accessibility standards, wherever possible. However, some third-party platforms may not meet Government of Canada accessibility standards. For more information, visit the important notices page.
Privacy and copyright
Information shared with CATSA on social media is subject to the Access to Information Act and the Privacy Act. Conversations, including comments, likes, shares and messages, may be recorded and disclosed in accordance with these laws. Personal information is collected under Personal Information Bank TC PSU 914 – Public Communications.
Users are advised not to post personal details such as addresses, phone numbers, or identifiable images.
Content posted by CATSA is subject to the Copyright Act of Canada. For more details, consult the important notices page.
Other CATSA representatives
Some CATSA employees or representatives may post under their own names or pseudonyms. These posts reflect personal views and do not represent the official position of CATSA.
Contact us
For questions about these terms of use or CATSA’s social media presence, please contact us at Ask CATSA-CATSA.