Questions
In order for us to best help you, tell us what you need help with today. Please be brief and specific so that we can provide the best answer.
Here’s some examples of what you can search:
- Can I bring knitting needles in my carry-on?
- I want to submit a complaint
- Flying with children
Most Requested
What Can I Bring
Questions
Common questions related to our partner agencies.
Questions about Canadian Customs
Nexus, Canpass, permitted medication, food from other countries, and more...
Canada Border Services Agency
Airline Questions
Pet transportation, missing baggage, wheelchair service, and more...
Contact Information for Airlines
Airport Authority Questions
Lost and found, terminal maps, parking, and more...
Contact Information for Airports
Government of Canada
Passports, Travel consent letters, Immigration, and more...
Service Canada
Air Travel Complaints
Flight delays, cancellations, accessibility, and more...