Questions

In order for us to best help you, tell us what you need help with today. Please be brief and specific so that we can provide the best answer.

Here’s some examples of what you can search:

  • Can I bring knitting needles in my carry-on?
  • I want to submit a complaint
  • Flying with children

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What Can I Bring
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Have questions about what you can bring into Canada? Contact the CBSA


Didn't find what you were looking for? Ask CATSA


 

Common questions related to our partner agencies.

Questions about Canadian Customs


Nexus, Canpass, permitted medication, food from other countries, and more...

Read more on CBSA website


Canada Border Services Agency

Airline Questions


Pet transportation, missing baggage, wheelchair service, and more...

Visit airline website


Contact Information for Airlines

Airport Authority Questions


Lost and found, terminal maps, parking, and more...

Visit airport website


Contact Information for Airports

Government of Canada


Passports, Travel consent letters, Immigration, and more...

Visit Service Canada website


Service Canada

Air Travel Complaints


Flight delays, cancellations, accessibility, and more...

Visit CTA website


Canadian Transportation Agency